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Fluffy45
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Message 1 of 10
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3 day updating on my tivo

my tivo has been updating for 3 days & is still on stage 1. I’m paying for something I can not use! How can I get it to actually work again

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chenks
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Message 2 of 10
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Re: 3 day updating on my tivo

have you tried simply rebooting the box?
personally i would have done that after 1 hour max, not 3 days!
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Fluffy45
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Re: 3 day updating on my tivo

Obviously I have tried that several times over the past 3 days

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chenks
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Re: 3 day updating on my tivo


@Fluffy45 wrote:

Obviously I have tried that several times over the past 3 days


not that obvious seeing as you never mentioned it in your opening post.
so to cut out any other obvious questions, please tell us everything you've tried so far.

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Fluffy45
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Re: 3 day updating on my tivo

My tag may say fluffy but it doesn’t mean I’m fluffy in the head. I have tried reboot but the screen just stays on updating, switching on & off, unplugging for several minutes & then plugging back in & the same screen comes up as soon as it’s powered up

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jbrennand
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Message 6 of 10
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Re: 3 day updating on my tivo

Ok so as you haven't, try a factory reset then.
https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Fluffy45
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Message 7 of 10
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Re: 3 day updating on my tivo

Thanks, Day 4 now & it gets to stage 2 then goes back to stage one! So frustrating 

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Fluffy45
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Message 8 of 10
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Re: 3 day updating on my tivo

Actually looking at that it won’t help as it won’t take any commands from the remote or actual box buttons, it’s just on the screen no matter what so think someone is going to have to come out to it


@jbrennand wrote:
Ok so as you haven't, try a factory reset then.
https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box
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chenks
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Message 9 of 10
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Re: 3 day updating on my tivo

you should call CS and report it as a fault then
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Forum Team (Retired) David_Pn
Forum Team (Retired)
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Message 10 of 10
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Re: 3 day updating on my tivo

Hi Fluffy45

 

Thank you for taking the time to post on our community forum pages.

 

We are sorry to hear that you have been experiencing ongoing issues with the TiVo box. We appreciate that this must be frustrating and we apologise for the inconvenience caused.

 

We'd like to access your account to take a closer look at this so we'll send you a private message in a moment.

 

Many thanks. 

David_Pn
Forum Team

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