Menu
Reply
Highlighted
  • 1.93K
  • 279
  • 325
Super solver
442 Views
Message 1 of 11
Flag for a moderator

... you can make three device changes each month.

How would you know how many changes remain?  There are none left, but nothing ever shows when you use the last change.  Not that is is a change at all.

IMG-20200120-WA0000.jpg

0 Kudos
Reply
Highlighted
  • 1.93K
  • 279
  • 325
Super solver
374 Views
Message 2 of 11
Flag for a moderator

WHY IS EDGE ALWAYS REPLACING A DEVICE????

I can't believe I have to wait 10 days to use edge which is already registered TWICE!!!

0 Kudos
Reply
Highlighted
  • 1.93K
  • 279
  • 325
Super solver
269 Views
Message 3 of 11
Flag for a moderator

Re: WHY IS EDGE ALWAYS REPLACING A DEVICE????

I don’t suppose this is going to get fixed is it?  Two months and nowt done.

0 Kudos
Reply
Highlighted
  • 1.93K
  • 279
  • 325
Super solver
147 Views
Message 4 of 11
Flag for a moderator

How do I remove a duplicate device?

I only have one iPad and one browser (chrome). How do I remove the duplicated devices?
How can I distinguish the old invalid chrome from the new valid chrome?

E143116D-E0A0-4AC3-B89C-4FD86EF0D631.jpeg

 

0 Kudos
Reply
Highlighted
  • 1.93K
  • 279
  • 325
Super solver
148 Views
Message 5 of 11
Flag for a moderator

Re: WHY IS EDGE ALWAYS REPLACING A DEVICE????

6 months and waiting....

0 Kudos
Reply
Highlighted
  • 30.25K
  • 1.51K
  • 5.24K
Very Insightful Person
Very Insightful Person
142 Views
Message 6 of 11
Flag for a moderator

Re: WHY IS EDGE ALWAYS REPLACING A DEVICE????

if your brower deletes caches or data it will be seen as a new device. This will be down to your device not TV Go

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 1.93K
  • 279
  • 325
Super solver
122 Views
Message 7 of 11
Flag for a moderator

Re: WHY IS EDGE ALWAYS REPLACING A DEVICE????

if your brower deletes caches or data it will be seen as a new device. This will be down to your device not TV Go

This happens even without clearing cache/cookies.  Every second day. 

0 Kudos
Reply
Highlighted
  • 1.93K
  • 279
  • 325
Super solver
120 Views
Message 8 of 11
Flag for a moderator

Why are threads getting merged rather than answered?

Two different queries.

0 Kudos
Reply
Highlighted
  • 1.93K
  • 279
  • 325
Super solver
118 Views
Message 9 of 11
Flag for a moderator

How do I remove a duplicate device?

 

How can I distinguish the old invalid chrome from the new valid chrome?

0 Kudos
Reply
Highlighted
  • 30.25K
  • 1.51K
  • 5.24K
Very Insightful Person
Very Insightful Person
95 Views
Message 10 of 11
Flag for a moderator

Re: How do I remove a duplicate device?

connect using the working chrome and it will tell you the current device. Delete the other

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply