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Martian106
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why has TV GO Login still have log in issue

I have tried and tried to log in to Virgin TV Go, not been on there since it last failed.  It won't allow me to log in to manage my devices. I have changed my Password but still nothing, I have always had issues with this service sometimes I can get in other times no chance, why is it so flaky. I get this message 

Martian106_0-1599905998300.png

 

 

John_GS
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Re: why has TV GO Login still have log in issue

Hi Martian106

 

Thanks for posting and welcome to the community. My apologies for the TV GO issue. 

 

Can you clear cache/cookies for me to see if it fixes things?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Martian106
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Re: why has TV GO Login still have log in issue

Thanks but It’s on all devices and cookies have been cleared 

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Tom_F
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Re: why has TV GO Login still have log in issue

Thanks for letting us know Martian106. Just to confirm - are all of the devices & versions of the app updated to latest versions as well? If so then we may need to raise this with IT - so please get back to me via PM and we'll confirm the details needed to do that.

 

Tom

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Martian106
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Re: why has TV GO Login still have log in issue

Yes all latest versions and cache cleared on all devices and I can't access go on any of them. The devices are MacBook Air, iPhone SE, iPad mini 3rd gen, acer Laptop. I have changed my pass word but still the system on Go won't accept it on any of them, it will on Virgin Media acct and I can log in happily, It looks like you have a synching issue.
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Martian106
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Re: why has TV GO Login still have log in issue

how do I PM you?

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Jodi_S
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Re: why has TV GO Login still have log in issue

Hi Martian106,

 

Thanks for coming back to us. We will get this issue reported for you as Tom advised, I will pop you over a private message to get this arranged. Click on the purple envelope to accept the chat.

 

Kind regards Jodi