hi again
today I received an email from the Resolutions Team about my complaint saying they tried to ring me but couldn't get through. I have replied saying no one tried to contact me and provided my mobile number - I have absolutely no missed calls on my phone, so how did they try and contact me?
The email then goes on to give some hints and tips about my issue but to be honest its not helpful and the fact I see no evidence of contact being attempted I feel like the complaint has been pushed under the carpet, hoping I will just go away.
I then get an email from Virgin thanking me for using a self help service and wanting some feedback?
Since this forum seems to get more traction than the complaints service I would like the mediator to raise my complaint once again (ref is in previous post) to the complaints team and tell them they need to contact me and if they can't perhaps supply a name and number of someone I can call to discuss the issue. An email for this would be fine as I definitely receive and read my emails.
Making the complaints process complicated and difficult helps no one and it seems Virgin are more intent on closing complaints without actually performing any action to help the customer.
Sorry to push this but I have already spent a lot of effort getting this far and I would have thought Virgin would be interested that a service is not performing as it should - I already had a reply from another customer on my original forum post basically saying they have similar issues to mine and dont hold your breath for Virgin to respond and fix. Hardly a good advert for the company.
Regards
Rob