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Paula55
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virgin tv go

Can someone tell me how long  virgin tv go is going to be down?

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Ernie_C
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Re: virgin tv go

It’s working for me. 
Have you checked Service Status?

More detail of your issue will be useful in providing help.

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Ernie_C
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Re: virgin tv go

A45711DB-98C8-46D2-B8D3-6AC8EC7630F2.jpeg

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Paula55
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Re: virgin tv go

I checked service status and it is saying there is a issue and there trying to fix it 

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Ernie_C
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Re: virgin tv go

… and it provides a fix estimate and allows you to set up updates by text.

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Paula55
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Re: virgin tv go

Yep there gonna email me updates 

Fix estimate
18 August 14:50
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Akua_A
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Re: virgin tv go

Hi @Paula55,

 

Welcome back to our community forums.

 

Sorry to hear you are experiencing an area fault with your TV go. Our teams have been made aware of this and they will work to resolve this as soon as possible to get your service up and running again.

 

Thanks, 

Akua_A
Forum Team



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Crockret
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Re: virgin tv go


@Ernie_C wrote:

… and it provides a fix estimate and allows you to set up updates by text.


It does. But every time I looked yesterday, the estimated fix time was at least an hour ago, and despite signing up for updates, I have heard absolutely nothing. Virgin Media discontinued the Windows app, so using that is impossible.

I wonder if this is going to be like last summer's 10 day outage? That was fun.

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Paula55
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Re: virgin tv go

Seems to have been fixed now

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Paula55
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Re: virgin tv go

I had all that yesterday, kept giving me different times it was going to be fixed, i gave up in the end, tried it this morning and its been fixed for now lol

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