virgin tv go programs blocked due to copyright

[jayfo90]

Hi everyone,

I'm hoping someone can help me here, I've been watching The Blacklist on my TV 360 box and using the virgin tv go app on my Samsung with no problems.

A couple of days ago I started getting this error message "this program is blocked on your device due to copyright restrictions" on the tv go app

I can still watch on my TV 360 box with no problems which I find really strange. so far ive cleared the cache and I am running the latest version of android aswell.

has anyone got a solution to this??

thanks 

[japitts]

From a quick play with TV Go, it looks like the episodes listed are only available for watching on a set-top-box - TiVo, V6 or 360.

They don't seem to be available to view on a mobile device.

[jayfo90]

thanks for your reply. I guess I'll just watch it on the tv then.

it's strange as it has worked fine previously on the app and then all of a sudden last week it stopped. 

[Corey_C]

Thanks for your post and welcome to the Community Forums, jayfo90,

Our on-demand and streaming licences are for limited times, which may explain why it worked on the TVGO  platform earlier but not now. Apologies

Cheers,

Corey C

[Dave_Ives]

Why does copyright prevent me from watching programmes on my mobile? Surely if I am paying for the service I can watch across my devices?

[Kay72]

Hi, I've had the exact same issue, with the added complication of now being unable to watch anything via the channels menu (other than kids shows). I'm being told I have to upgrade to watch it, despite having the Ultimate Oomph bundle.

When I called to report it, I had to explain it to 6 different people and I was told it would be resolved within 48 hours. 9 days later and still the same issue...

[Dave_Ives]

Interestingly I've discovered if I download them to my phone I can watch them! Case in point is Strike Back. Go figure!

[Serena_C]

Hi @Kay72

Welcome to our Community Help Forum 🙂

Sorry to hear you are having issues watching programmes via the channels menu on the TV Go app, I understand how frustrating this must be.

Have you tried deleting and re-installing the App?

What error message is displayed when you try to watch anything from the channels menu?

Kind regards,

Serena

[Kay72]

Hi Serena, thanks for your response. I have tried the uninstall and reinstall option. I also signed out then in again. I've tried on 3 different android devices and have the same issue each time. The message I get is "if you'd like to watch this programme please call us... to upgrade your Virgin TV package".

It is extremely frustrating as I was told it would be resolved within 48 hours. Now on day 11 with no update...

[Beth_G]

Hi Kay72,

Thanks for coming back and for letting us know.

I'm going to pop you over a PM now so I can help further. Please find my message over at the purple envelope 🙂

Regards,

Beth