Virgin Media Community

[mikeb222]

I have allowed another member of the family access to virgin tv go by using my log in details on their phone.

Have they now got my log in details for every other virgin media account, like my payment account and email?

If so, how can I get round this problem?

[Raziel_I]

Hi mikeb222,

Thanks for getting in touch with us and we understand that you're worried about your log in details. The user would need to use the online account details to access TV Go, this means they would be able to sign into the online account and view things such as package and billing details.
You can only use the online account log in, for TV Go and there is no other way to access it. Hope this helps, and if you need anything just keep us posted.

Kind regards,

Raziel_I

[zonoco]

Is this still the case? Surely giving everyone in my family effectively admin access to the account is not right. They should be able to use a separate registered set of details to do this or just be able to put the v6 box details into the app somehow to validate the access.