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george3049
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virgin tv go app

hello,

i have just returned to virgin media, could you help, I am trying to watch virgin go on my laptop at my static caravan, I am on the ooomph package, and there is no virgin connection on the site.

Every time I try to play a station on the laptop it says cannot connect.

Am I missing something I need to do

Many thanks

George

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japitts
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Re: virgin tv go app


@george3049 wrote:

I am trying to watch virgin go on my laptop at my static caravan, I am on the ooomph package, and there is no virgin connection on the site.


Are you saying that you don't have an internet connection in your location? You either need mobile data coverage, or a WiFi connection.

Do you have either?

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george3049
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Re: virgin tv go app

Hi,

Thank you for replying, I have a contract with virgin on the full package, I have internet wifi, and can use virgin go tv on my mobile, however when I try to play on my PC I get "sorry - cant play this at the moment" it has been like that ever since it was installed 4 weeks ago. I can play sky sports stuff but nothing on the virgin app.

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newapollo
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Re: virgin tv go app

Hi george3049,

Have you tried from a browser on your PC?

 https://virgintvgo.virginmedia.com/en.html

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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george3049
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Re: virgin tv go app

 

hi 

dave,

I have used your link with, Microsoft Edge, internet explorer 11, and google chrome, none of them work, just keep getting the same "sorry - cant play"

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Corey_C
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Re: virgin tv go app

Thanks for your post and for reaching out to the Community Forums, george3049,

 

Sorry to hear that you are having issues using the TVGO service. It does sound specific to that laptop, Are you able to try on another device? 

 

Cheers,

Corey C

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george3049
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Re: virgin tv go app

not at the moment, but will try another laptop later

 

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george3049
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Re: virgin tv go app

could I use my amazon fire stick to access tv go service?

 

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newapollo
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Message 9 of 16
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Re: virgin tv go app


@george3049 wrote:

could I use my amazon fire stick to access tv go service?

 


I'm afraid it isn't supported on a firestick and not available from the Amazon app store.

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Re: virgin tv go app

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