Virgin Media Community

[george3049]

hello,

i have just returned to virgin media, could you help, I am trying to watch virgin go on my laptop at my static caravan, I am on the ooomph package, and there is no virgin connection on the site.

Every time I try to play a station on the laptop it says cannot connect.

Am I missing something I need to do

Many thanks

George

[japitts]

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@george3049 wrote:

I am trying to watch virgin go on my laptop at my static caravan, I am on the ooomph package, and there is no virgin connection on the site.

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Are you saying that you don't have an internet connection in your location? You either need mobile data coverage, or a WiFi connection.

Do you have either?

[george3049]

Hi,

Thank you for replying, I have a contract with virgin on the full package, I have internet wifi, and can use virgin go tv on my mobile, however when I try to play on my PC I get "sorry - cant play this at the moment" it has been like that ever since it was installed 4 weeks ago. I can play sky sports stuff but nothing on the virgin app.

[newapollo]

Hi george3049,

Have you tried from a browser on your PC?

 https://virgintvgo.virginmedia.com/en.html

[george3049]

hi 

dave,

I have used your link with, Microsoft Edge, internet explorer 11, and google chrome, none of them work, just keep getting the same "sorry - cant play"

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, george3049,

Sorry to hear that you are having issues using the TVGO service. It does sound specific to that laptop, Are you able to try on another device? 

Cheers,

Corey C

[george3049]

not at the moment, but will try another laptop later

[george3049]

could I use my amazon fire stick to access tv go service?

[newapollo]

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@george3049 wrote:

could I use my amazon fire stick to access tv go service?

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I'm afraid it isn't supported on a firestick and not available from the Amazon app store.

[Ernie_C]