Virgin Media Community

[Margarete]

some programes are saying i have to upgrade package on series already have watched before also buffering

[Paul_DN]

Hi Margarete,

Thank you for reaching out to us in our community and welcome, I am sorry to hear some content is advising you need to upgrade, content can be removed at any time and may be available via different channels and may not be part of your current package, in regards to the buffering have you tried deleting the app and reinstalling it, it this happening when at home or when out and about on Mobile data?

Regards

Paul.

[Margarete]

have reinstalled app every other day /week the programes i watch are on My Shows i can watch on my tv some times they come back after being reinstalled but then have to delete app again for another program blacklist or something some new ones return other gone

[Paul_DN]

Hi Margarete,

Any content via My shows can only be watched when you are on the same network as the box via WIFI.

Regards

Paul.

[Margarete]

 hi  Paul

i.m on the same network just in another room not been using TV to go else anywhere for a long time have phoned ntl but always give up after the hour

[Paul_DN]

What device are you using, is it a app or via a browser?

Regards

Paul.

[Margarete]

Both

[Paul_DN]

Hi Margarete,

Please can you advised what device it is you are using, have you changed your package recently removing any channels, what content is it you were watching and is it still available as if not this may be the reason.

Regards

Paul.  

[Margarete]

No I have not checked and my package an example is I can get chicargo medical  but not the chicargo  pd it saying I have to upgrade to watch that also alien  resident  is on  but  doesn't let me play it

[Paul_DN]

Hi Margarete,

Some content can change channels and may no longer be part of the package you are on, if some things are working then it will be due to this.

Regards

Paul.