virgin go

[rhinopower1969]

Like many other correspondents, I can't remove devices from Virgin TV Go. I have five devices registered, and the message says that I can replace them in 22 days (i.e. 1st April), even though I haven't changed any devices this month or even last month so should be able to remove some of them immediately.

I would like to reset and start again, as some of the registered devices belong to people who are no longer in this household.

Any advice?

[Gareth_L]

Hello rhinopower1969

Sorry this is happening to the registered devices 

Thanks for letting us know 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L