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virgin go

when i try log onto my virgin go i get the following message anybody know how to resolve 

5BEE8900-5B6B-47DB-B4DF-A23D5A707AAB.png

 

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Very Insightful Person
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Re: virgin go

The image you attached has been rejected because it contains your userid.

This is the relevant information from your screenshot:

2BB0F28E-ABB8-4E98-AC56-770F723FE6B3.jpeg

It suggests that the userid you tried to use is not one from a valid, active Virgin Media account.

Are you sure you have used the correct information for your account?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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