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virgin go app this programme can only be played on your virgin tv box

Wahwahwahr
Joining in

The virgin go app states “this programme can only be played on your virgin tv box” when trying to watch recordings of the formula 1 and I can’t watch it. Any ideas why?

4 REPLIES 4

Daniel_Et
Forum Team
Forum Team

Hi @Wahwahwahr 👋 Thank you for your post 😀

Sorry to hear about the problem you've been having 😔 Have you tried accessing Virgin TV Go through the website, rather than the app? If so, does that make any difference?

You can access the website by clicking here.

Hope that helps, but please pop back to us if no further forward.

Regards,
Daniel

japitts
Very Insightful Person
Very Insightful Person

Are you a TiVo/V6 customer, or a TV360 one?

TV Go is used for mobile-streaming for TiVo/V6, and recording-management on TV360. So are you trying to view a recording , or a live programme?

If it's a recording, are you talking about C4 or Sky Sports F1?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hi. Thanks it 360. I was watching a sky sports recording 

Beth_G
Forum Team
Forum Team

Thanks WahWahWahr,

Are you having issues when trying to watch any other recordings from the app? It's possible that you're unable to watch this recording from the app due to licensing reasons.

Also, are you trying to watch the recording with your device connected to your home network, or over a mobile data connection?

Let us know 🙂

Beth