vgc 4277600256 error code

[Timbuild]

hi I have just  registered a new windows 10 laptop on virgin tv go and sky sports desktop app but when starting the sky sports app it comes up with the above error code. all works fine on my desktop

can you help?

[David_Bn]

Thanks for your post on our Community Forums @Timbuild, and a very warm welcome to you!

Sorry to hear of the difficulty accessing the Sky Sports application. 

Is the Desktop also operating on Windows 10?

Do you have any issues viewing the content via browser on the laptop?

Kindest regards,

David_Bn