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Adeewest
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unable to log into virgin Go

Due to VM  disabling my NTL email account. i had to change my main account to  a virginmedia email account, now i can no longer sign into  TVGO using my virginmedia email as it  says" this is a sub account". it is not is the the main account. i have logged this using 150 number, 

however i keep getting phone calls to say this has been resolved and i keep telling them it is not and am told they will raise a ticket, this has now happened 5 times, surely this can be fixed easily for the last two months i have had nothing but problems with VM, This is just another nail in their coffin

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Adeewest
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Message 2 of 39
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unable to log into tv go

i did have a ntl email account till VM deleted it(although i pay for it) now i have a virgin media email address(still paying) however i ca not log in to tv go as it says my virgin media email is a sub account(incorrect it is the main one) as i cant use the sky sports/cinema (that i pay for ) in TV GO, can i cancel my contract

the new contract was taken out on 1st Jun, VM Say no however, 

1) VM are not providing the service i pay for i.e TVGO ( maybe an APP) but still part of the service being paid for

 

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Gareth_L
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Re: unable to log into virgin Go

Hello Adeewest

Sorry to hear this is happening

Just a quick question,  what happens if you log in with the former account 

Have you also uninstalled and reinstalled the App

Gareth_L

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Adeewest
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Re: unable to log into virgin Go

If i log  under my former email (i.e) ntl i is allowing me to so, however i can not get  sky sports or sky cinema that is part of the package, yes i have uninstalled and reinstalled TVGO

 is is just saying my virginmedia email is a sub account, but this is mt main account the ntl is the sub account

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Gareth_L
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Message 5 of 39
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Re: unable to log into virgin Go

Hello Adeewest

When yo try and access Sports are you going through our App or Sky, 

Sky Sports app has a virgin media log at bottom which you can sign into that way 

Sky Cinema is not able to be streamed over our Apps any more. This is down to permission from Sky themselves 

Gareth_L

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Adeewest
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Re: unable to log into virgin Go

in can use the sky app to see sports, however i can not use sky cinema using the VM website

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Adeewest
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Re: unable to log into virgin Go

Gareth does this means you can not watch sky movies except by using the tivo box

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Gareth_L
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Message 8 of 39
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Re: unable to log into virgin Go

We are not able to show Sky Cinema online any more. This is due to the permission from Sky, 

Gareth_L

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Gareth_L
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Re: unable to log into virgin Go

That would be correct Adeewest

Only through the V6 or Tivo can you view Sky Cinema 

Gareth_L

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Adeewest
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Message 10 of 39
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Re: unable to log into virgin Go

Gareth i can on tv using TVGO

 after a load of phone calls you are the first person to say you cant use tvgo to see sky cinema

 however initial problem still is valid.

i.e i cant log in using my virgin media email account and this is my main account

 

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