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blu266
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tvgo devices

how do i replace a device when replace device option isn't working

 

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Ayisha_B
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Re: tvgo devices

Hi @blue266,

Welcome back to our Community Forums and thanks for your post!

I am sorry to hear you're having some difficulty replacing a device via TV GO. 
Virgin TV Go allows you to replace your registered devices up to 3 times per month.

 

To replace a registered device:

  • Sign in to Virgin TV Go on the new device using your primary My Virgin Media username and password
  • Choose a Live TV channel or On Demand show to watch
  • Enter your Virgin TV Go PIN if prompted
  • Confirm you want to replace a device
  • Choose which device you wish to replace
  • Choose a name for your new device

If you are still having issues, please respond to my PM which I will send over now and I can reset your registered devices for you if need be.

Thanks

Ayisha_B
Forum Team



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