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brikayu
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tvgo app will not allow sign in

New tvgo app keeps rejecting sign in details, even though these are definitely correct.......anybody got a solution?

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Tom_F
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Re: tvgo app will not allow sign in

Hi brikayu, thanks for getting in touch.

 

Sorry to hear you've encountered this issue with TV Go. 

 

Are you able to use the same details to successfully log into your online account (virg.in/myVM)?

 

When this happens is there a specific error message, and have you been able to check if this happens with other devices/browsers too? 

 

Tom 

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brikayu
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Re: tvgo app will not allow sign in

No problem signing in on desktop PC, but cannot get anywhere on Android mobile

I can sign in OK to Myvirginmedia on both devices, 

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Tom_F
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Re: tvgo app will not allow sign in

Thanks for confirming. Can you try deleting/re-installing the app - and let us know if your device's OS is up to date as well? 

 

If that doesn't help then we may need to raise it with IT.

 

Tom

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brikayu
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Re: tvgo app will not allow sign in

Uninstall and reinstalled, OS up to date, still can't sign in.

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Tom_F
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Re: tvgo app will not allow sign in

Thanks for giving it a try. I'll get in touch via PM so we can get the details needed to raise a ticket. Just look out for the purple envelope and we'll take it from there.

 

Tom

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