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zoetierney53
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tv to go wont work

i use tv to go on my laptop and sons phone so devices, i am now getting a msg that i have 5 devices and have to wait 20 days!, i canot watch tv and also i get asked to use a pin! i never have before!

i have cleared cache etc but still getting the msg

zoetierney53_0-1602495796430.png

 

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Megan_L
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Re: tv to go wont work

Hi Zoetierney53,

Thanks for using the forums to get this issue with your GOTV app looked into, I am sorry for the inconvenience and frustration this may have caused. We did have a outage for this recently which affected a large amount of customers. This was resolved recently, would you try logging on to se if its now available?

If its not then its not a problem, we can reset your devices on our side. 

Let me know, 

Thanks,

Megan_L

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karalal11
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Re: tv to go wont work

Hi I`m experiencing the same error also

how do i get my account reset

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John_GS
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Re: tv to go wont work

Thanks for joining me on PM, zoetierney53

 

Just to update the thread, we've reset the TV devices

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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