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tv go maximum devices reached

hello

I have a ongoing problem re tv go. I have 4 devices to use my tv go. My problem is that each time i go on it says I have reached my max. I use my computer and all 4 devices are the same. I can swap a few times then it says I can no longer swap even though Im on the device it is showing -It is so frustrating. Any help would be appreciated. Was going on to watch the football but I cannot access

thanks in advance

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Message 2 of 11
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Re: tv go maximum devices reached

if you clear your browser cookies or data or use another browser or username it will see it as a new device

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Re: tv go maximum devices reached

thx for reply. I have tried this and all my spaces are covered by my computer Im using so I cannot use a different browser. I think I need someone to reset as before

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Re: tv go maximum devices reached

i'm not telling you to use another browser I'm telling you the reasons why the site thinks you are using a new device each time 😉

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Re: tv go maximum devices reached

Morning stevebolt, 

 

Sorry you're having an issue with TV Go, have you managed to sort things since your post on Tuesday?

 

Let me know if you still need help and I can look into this further.

 

Alex_Rm

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Re: tv go maximum devices reached

Hi.

No not as yet. When this happened in April i had my system reset that sorted the problem

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Re: tv go maximum devices reached

Thanks for coming back to us stevebolt,

 

Have you been able to clear the cache on the browsers to see if this will resolve this issue for you?

 

Kindest regards,

 

David_Bn 

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Re: tv go maximum devices reached

Thanks for your reply.

Not sure how to do this. LLast time this happened someone on the forum reset my tv go and this cleared all 4 of the spaces

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Re: tv go maximum devices reached

ah sorry. I only use my computer and phone to watch tv go and have never cleared any data etc so still at a loss why this re occurs every 6 months

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Re: tv go maximum devices reached

Hi stevebolt, 

 

I've reset this for you now if you can give it a go 🙂

 

Alex_Rm

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