Hi Pat,
Thanks for your post and for getting in touch with us via the Community.
We're sorry to hear you've had some issues with resetting your TV Go devices.
This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.
Thanks,