tv go device max registered

[stanley261]

Hi,

Had problem with EDGE and cookies being cleared on exit - ahve resolved that problem - now can't watch Virgin on PC as devices all used and won't be resolved till 01/4/23 when I can replace.

Please can you help me sort ths as match on in 30 min

Many thanks

Pat

[Kath_F]

Hi Pat, 

Thanks for your post and for getting in touch with us via the Community. 

We're sorry to hear you've had some issues with resetting your TV Go devices. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.

Thanks,