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robinbeaver
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tv go and restistered devices

I have been trying to watch TVgo on my computer and kept saying that device is not registered. My computer is now registered 4 times out of the 5 devices available with the same name "My Computer - google chrome". Now when I try and watch TV it says max number of devices reached and can't change registered devices for 20 days. TVGo is available on my registered mobile device.

i regularly clear my cookies on chrome and believe this could be what causes the problem. any advice on how to stop this and is anyone able to reset my devices registered

Any help in trying to resolve this issue would be gratefully appreciated.

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robinbeaver
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Re: tv go and restistered devices

can anyone from virgin media help clear my devices or will i have to wait until 2nd feb
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Zak_M
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Re: tv go and restistered devices

Good afternoon @robinbeaver

 

Thank you for your post. 

 

I have re-set the device limit for you, by clearing the cache and cookies it would mean that every time you load the browser it would class it as a new device. 

 

Kind regards,

Zak_M

robinbeaver
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Re: tv go and restistered devices

Thank you Zak_M

 

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