I have never been able to use the TV GO APP. I get the message not available. I’ve tried deleting app and re-installing the app. I can log into my virgin media. I feel so frustrated because I upgraded my tv package recently and can watch the tv on one device. I called support, waited for 90 minutes, only to be cut off.... the same happened to the chat. Any tips apart from cancelling?
Welcome to the Community Forums! I'm terribly sorry for our delayed response from here, and to hear you've been struggling to get TV GO to work on your device.
Can you please confirm if you are able to get the app to work on a different device? It would also be helpful to know the make and model of the device you're using, and if it has been updated to the latest available software. If your device is not updated, this can cause issues with our apps.