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Jimham1
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too many devices error on one browser

Hi 

This morning TVGO app decided to tell me I was using too many devices and I would not be able to change for 22 days. Very annoying as they all appear to have just run up this morning

Images are screenshots in the app and in the browser. Although it is installed on other devices none of them hae been getting used other than my desktop and phone 1 month ago.

Jimham1_0-1607638146064.pngJimham1_1-1607638164615.png

 

I would appreciate any help you can give to resolve this issue as I use the app to watch news during the day on my desktop.

Thnks

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Katie_WT
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Re: too many devices error on one browser

Hi there @Jimham1

 

Welcome to our Community and thanks so much for your first post - sorry that you've had some issues with your TvGO device registration there. With TVGo, you can register 5 devices and make 3 changes per calendar month.

 

We are aware of an issue with the browser when using on a PC or laptop, you can read more about it in the link below. 

 

TV Go Registered Device issue

 

Hope that helps. 

 

Cheers

Katie - Forum Team


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