Menu
Reply
cartomkate
  • 18
  • 0
  • 4
On our wavelength
1,128 Views
Message 1 of 11
Flag for a moderator

sorry can’t register device at moment

Hi I have been trying fiora couple of weekes to replace an old laptop from the registered devices on my iPad. I keep getting the above message telling me to try again in a few minutes! The minutes have turned into weeks! 

I’m not particularly techy, and wonder if I am doing something daft.

Cheers

 

 

 

 

0 Kudos
Reply
John_GS
  • 13.1K
  • 670
  • 1.22K
Forum Team
Forum Team
1,036 Views
Message 2 of 11
Flag for a moderator

Re: sorry can’t register device at moment

Hi cartomkate

 

Thanks for posting. I'll PM you now to reset the TV Go Devices now

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
John_GS
  • 13.1K
  • 670
  • 1.22K
Forum Team
Forum Team
1,030 Views
Message 3 of 11
Flag for a moderator
Helpful Answer

Re: sorry can’t register device at moment

Thanks for joining me on PM @cartomkate

 

Just to update the thread, the TV Go devices have been reset

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

cartomkate
  • 18
  • 0
  • 4
On our wavelength
737 Views
Message 4 of 11
Flag for a moderator

Re: sorry can’t register device at moment

Hi i dont really understand ! I posted an issue months ago and today ive had 2 responses but i still get the same message when I try and delete an old laptop from the manage devices option. So as far as i am concerned , months later i am in exactly the same position! Or am I missing something?

0 Kudos
Reply
John_GS
  • 13.1K
  • 670
  • 1.22K
Forum Team
Forum Team
720 Views
Message 5 of 11
Flag for a moderator

Re: sorry can’t register device at moment

Hi cartomkate

 

Thanks for posting. I'll be happy to reset your devices via PM

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
japitts
  • 18.26K
  • 2.36K
  • 4.18K
Very Insightful Person
Very Insightful Person
708 Views
Message 6 of 11
Flag for a moderator

Re: sorry can’t register device at moment


@cartomkate wrote:

Hi i dont really understand ! I posted an issue months ago and today ive had 2 responses but i still get the same message when I try and delete an old laptop from the manage devices option.


@cartomkate 

FYI this was caused by another user spotting your thread and adding replies to it, to the effect of "I have this problem too". Forum etiquette is generally to search for existing threads but start your own - I've now split that other users posts into their own, and can see that John_GS has picked up your issues to progress them.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
John_GS
  • 13.1K
  • 670
  • 1.22K
Forum Team
Forum Team
698 Views
Message 7 of 11
Flag for a moderator

Re: sorry can’t register device at moment

Thanks for joining us on PM cartomkate

 

Just to confirm the devices were reset

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
cartomkate
  • 18
  • 0
  • 4
On our wavelength
693 Views
Message 8 of 11
Flag for a moderator

Re: sorry can’t register device at moment

Thab

nks for resetting but now I dont seem to be able to get any live bt sports as it says not available in this region. Its a while since i tried watching on my ipad but im sure i just clicked on live tv and started to watch it.  i find the whole Virgin set up weird!

0 Kudos
Reply
Ashleigh_C
  • 3.38K
  • 131
  • 263
Forum Team
Forum Team
675 Views
Message 9 of 11
Flag for a moderator

Re: sorry can’t register device at moment

I'm so sorry to hear this @cartomkate 

 

Can I ask if this only happens on your iPad or does it happen on other devices too? 

 

Thank you.

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
cartomkate
  • 18
  • 0
  • 4
On our wavelength
661 Views
Message 10 of 11
Flag for a moderator

Re: sorry can’t register device at moment

Hi thanks for note. I think i have sorted it last night by switching off vpn. It certainly seems to work now thanks.

Brian

0 Kudos
Reply