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Bluejenwren
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sky aports app not working on new chrome book

i purchased a new chrome book as our laptop is no longer working - i understand that as i cannot get windows 10 on the chrome book i cant watch skysports as i used to - i have downloaded the app from playstore as advised but when i log into live tv i all i get is a blank screen and an error message that states PLAYBACK_CODEC_DECODING_ERROR and states retry or cancel

i also purchased a samsung galaxy tab 7 and downloaded the same app and it works fine 

any ideas?!

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David_Bn
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Re: sky aports app not working on new chrome book

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Can you please confirm what version of Windows you're using?

 

Can you also tell me if you can watch the content via a browser?

 

Kindest regards,

 

David_Bn

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Bluejenwren
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Re: sky aports app not working on new chrome book

i have downloaded the sky sports app from playstore as i cant get windows on the chromebook and this is why i cant watch via the skysports website 

i have downloaded the same app on my samsung galaxy tab 7 and it works fine 

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Jodi_S
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Re: sky aports app not working on new chrome book

Hi Bluejenwren,

 

Thanks for coming back to us. We have done some searching regarding this issue and unfortunately it does not seem to be a supported device for Sky Sports streaming. Those channels require an app to be installed for playback and there isn't one for a Chromebook.

 

We have included the specifications for using the Sky Sports app here.

 

Kind regards Jodi. 

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