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saved series

I have full Virgin TV package, I have saved to my "watchlist" several series which function ok,

except for  Jeckll & Hyde and Blood & Treasure. Having watched several episodes, I am now

advised to "Upgrade" to watch further episodes. Also why am I shown STARZPLAY which is not part of my package.

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Very Insightful Person
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Re: saved series

Can you try some boxset content from a totally different broadcaster, perhaps help ID whether this is an issue with particular programs, or all boxsets?

Home > OnDemand > BoxSets > take your pick.

Perhaps try 2 or 3 to help prove the issue.

The Starzplay issue is another thing entirely - that's just VM listing Starzplay content among Boxsets as a tempter to encourage you to subscribe to Starzplay. Amazon & Netflix stuff isn't listed in there, so I personally don't see why Starzplay should be either. By all means list it in the EPG, but I agree it's not a "boxset" and shouldn't be in there.

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Re: saved series

Thanks for your reply, I have successfully accessed several boxsets, but on the ID channel series ^Shattered"  I am told to upgrade.

To restate , I have watched 8 episodes of Jekyll & Hyde (ITV Channel) and am now told to update..

.

 

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Re: saved series

Both of which are fine for me, which I guess proves it's not a national fault and is therefore either regional specific to you (and I dare say, others) or is something to do with the package flags on your account.

This'll obviously need Virgin support to intervene.

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Re: saved series

Thanks for your response anyway.
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Message 6 of 7
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Re: saved series

Thanks for your post on our Community Forums and I'm sorry to see you've been having issues with your saved series.

 

Is this problem still on going or has this since been resolved with the assistance of our team?

 

Do please drop us response and either I or one of my colleagues would be happy to pick this up for you 

 

Kindest regards,

 

David_Bn

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Re: saved series

This problem now appears resolved....thanks
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