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tmac456
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same device registered

Virgin TV Go app says I have reached the device limits and I am therefore unable to use the app until next month. It appears I have the same computer device registered 4 times. Why does the same computer register as a new device each time i access the app? The 1 other slot is on my android device and works fine everytime, but not much good to watch football.  Please could you reset all my registered devices so I can use the app again? Using latest version Win !0 64 bit PC, happens on any browser as has been going on so long have tried many different browsers over the last few months, any chance this will be fixed soon. Please do not tell me not to clean my PC cookies as have sensitive work info and would not feel safe in doing this.

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Sasha_W
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Re: same device registered

Hi @tmac456

 

Welcome to the forum page and thanks for posting this on here. 

Sorry to hear you're having some issues with TV go,  I know it can be a pain sometimes. 

 

So it registers the same device if you don't close one browser down that you were using. It also registers the same device if you have used multiple web browsers on the same device, so will pick up the different web browsers even if it's on the same device. 

 

You can delete these and mange this by heading over to your account, then device management and it gives you the option to remove them.

 

If you want us to do it for you though, please do let me know. 

 

Thanks 

Sasha - Forum Team


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tmac456
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Re: same device registered

yes I need the devices re set, not fully understanding when you say I can remove devices, has never been an option, In a month we can replace a device a limited number of times, in most cases the same blooming device but lets not confuse things any more. Simple fact since win 10 app removed the programme has been a total pain for everyone as you can see if you read through the chats, so I need the device registered to be set back to zero please and I will do my best to ensure I do not use this programme I pay for every month no more than 5 times in a month, no personal offence meant but really find this whole situation being allowed to continue a bad joke

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Molly_G
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Re: same device registered

Hi @tmac456,

 

Thanks for your reply and apologies for the inconvenience with the device usage on TV Go. I appreciate it is not an easy process and will continue to pass on feedback.

 

I've located your account using the information used to register for forums and reset the devices for you.

 

Please let us know if you require any further assistance.

 

Thanks,

 

Molly_G
Forum Team



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tmac456
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Re: same device registered

Thank you Molly and lets all hope someone in the head office takes this whole saga seriously and puts it to bed real soon

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Molly_G
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Re: same device registered

No problem @tmac456 🙂

Molly_G
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