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jp2
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removing registered devices on tv go

I have 5 devices registered and somehow 3 are the same. I cannot see how to delete these and message says 26 days before action. It will not allow me to watch on laptop even though registered but does work on ipad. Any help appreciated.

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John_GS
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Re: removing registered devices on tv go

Hi @jp2

 

Thanks for posting. My apologies for the TV Go issues and also the delayed reply. 

 

Regarding removing a device, you'd just go to here sign in and then remove the devices you want. 

 

In relation to three devices being the same, I am happy to reset these. This normally occurs if you're clearing cache and cookies. Please still do that, however, please ensure the Virgin TV Go cookies are not deleted, otherwise your device will be seen as a new device.

 

I'll PM you now to reset these.

 

Kind regards,

John_GS
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jp2
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Re: removing registered devices on tv go

Hi John_GS

Thanks for your response It would be appreciated if you would remove the three identical devices.

My ignorance caused the problem.

KindRegards

jp2

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John_GS
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Re: removing registered devices on tv go

Hi @jp2

 

I've sent you a PM to sort this out 🙂

 

Kind regards,

John_GS
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John_GS
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Re: removing registered devices on tv go

Thanks for joining us on PM @jp2

 

Just to update the thread, the TV Go devices were reset

 

Have a lovely evening 🙂 

 

Kind regards,

John_GS
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jp2
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Message 6 of 17
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Re: removing registered devices on tv go

Hi John
Just registered laptop and is shown as registered, but when I try to watch asks me to register,
Any clues.
Kind Regards
John
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John_GS
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Message 7 of 17
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Re: removing registered devices on tv go

Can you log in for me? Then check it's not registered as a separate device

 

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John_GS
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jp2
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Message 8 of 17
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Re: removing registered devices on tv go

not sure what you mean as a separate device
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jp2
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Re: removing registered devices on tv go

three devices registered
my computer google chrome
pauls ipad
jipad(2)
my computer is the problem
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John_GS
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Re: removing registered devices on tv go

On the computer, can you use IE/Edge or Firefox?

 

Kind regards,

John_GS
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