Virgin Media Community

[scenic]

"i have connected to tv go on browser and registered device (it shows is devices)but if i try to watch somthing it just sayssorry cant show this at the moment . it works on my phone ,also it put a tv go app on my desktop but this just does the same im using chrome on win 10"

[Tom_F]

Hi scenic, thanks for getting in touch.

Sorry to hear you've encountered this problem with TV Go.

Is it something specifically you were trying to watch (a certain show/channel) or is this happening with everything you try to watch?

Chrome should work fine for TV Go, but have you been able to check if it's the same via different browser?

Tom

[scenic]

I have tried edge still the same its a fresh install on win 10 tv go starts i sign in it starts loading a program then i get a message cant play this on all programs

[Ashleigh_C]

I am so sorry to hear this is happening @scenic. Can I ask what make and model your laptop is? Can I also ask if all the software is up to date?

Are you using a VPN on this laptop at all?

Thank you.