Virgin Media Community

[jpk17]

Hello. Around 50% of the time when I click play on something it just says what it says in the subject. No explanation as to why. How can I resolve this?

[jpk17]

Same again tonight. I will be cancelling my subscription, this is useless.

[Megan_L]

Hi Jpk17,

Thanks for using the forums to get this issue with your TV GO services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I have a few questions about this if you don't mind answering them for me 🙂

• Have you tried reinstalling the App?
• Does this happen on specific channels/shows or all of them, constantly?
• Is it an intermittent error code? As in, does it allow you to watching something sometimes?
• What device(s) are you trying to watch it on?
• Are you watching over a WIFI or Ethernet connection?

Thanks!

Megan_L