Thanks for your post and for reaching out to use at the Community Forums, H7MSV,
Apologies for the delayed response, have you been able to get this sorted since your post? It may be due to the connection between your box and your hub, our online troubleshoot might be of some help with this:https://www.virginmedia.com/help/fix-an-issue
Let us know if you still need help with this,
Cheers,
Corey C