need to reset all devices on tv go app

[benwaters1985]

Having issues with device management on the app and sky sports app

[newapollo]

Hi @benwaters1985

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

And for the main TVGO devices 

https://virgintvgo.virginmedia.com/en/settings/device-management.html 

If the above TVGO url doesn't work try http and not https, also try a different browser 

[Tom_W1]

Hi @benwaters1985 thanks for your post here in the Community although I'm sorry to hear of your concerns.

Have you been able to get this resolved since @newapollo has provided their assistance?

Please let me know if you need further help and I can look into this further for you.

Many thanks

[benwaters1985]

Yes all sorted now, I downloaded Firefox and went through that process using it as browser rather than Google chrome or safari. Sky sports and vtvgo app all reset now 👍🏻

[Natalie_L]

Hi benwaters1985,

Thank you for your reply and for letting us know this has now been sorted. Also thank you to newapollo for your assistance.

Please do get in touch with any questions you may have in the future and we will be happy to help. 

Thanks,