Virgin Media Community

[michellemxx]

hi i have 5 devices registered on the tv go app and i cannot log in anywhere to use can these all be deleted please, it says i cant change them until 1st Sept but doesnt give me the option to delete or replace?

[Gareth_L]

Thanks for that michellemxx

Can you please try devices in the next hour please 

Gareth_L

[michellemxx]

there gone, thanks for your help

[Gareth_L]

Thats great news michellemxx

Just bear in mind any web browsers like chrome etc are classed as a device and any updates they get are then classed as an extra device 

Anything else pop back on here, but start a new thread 

Gareth_L

[ronnieurquhart]

I have exactly the same problem, I eventually got through to a technical person today who frankly was not too helpful - undertook to clear my Device List, but an hour later still nothing and I am unable to use the service on my laptop until 1st September. I am logged as a new device every time I log on with my laptop. On my phone the App has not worked for over a month, so he advised I delete and reinstall. This I have done, but the device limit prevents usage. Please can someone, anyone, respond. Thanks

[Gareth_L]

Hello ronnieurquhart

So sorry to hear this is happening 

I would like to help get this sorted for you

Before I ask for account access and pass security, can you please try a device now 

Gareth_L

[timcsalmon]

Hi - I have the same problem. All the devices are the same as the one I am tryiong to watch on, but it still says I;ve reached the maximum!! - can anyone at virgin help please.

[Steven_L]

Hey @timcsalmon,

Are you using the app or the browser version of TV go? When you login through the browser it will create a new device on the devices list every time you use the browser to watch.

Regards

Steven_L

[timcsalmon]

I'm using the app.

[Steven_L]

Would you like me to reset all of your devices, so that you can start again and add the devices that you need to be on there.

Regards

Steven_L