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multiple devices registered

I've tried to access Virgin TV through my laptop and it seems to have registered my laptop 4 times and I am now unable to change or register anymore devices.

When I first started it told me to register I did so and the channel would start loading but then tell me I need to register my device so I tried again now it tells me I have maxed my devices out but yet the channel won't load even though my device shows as registered it just tells me I'm at maximum devices. I'm using chrome as the browser and have changed from incognito and allow all cookies but no difference any help please?

 

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Re: multiple devices registered

A warm welcome to our Community Forum rcotter123 and sorry you're having problems with your laptop showing multiple times preventing further devices from being added. So I can help, I'm going to send you a Private Message so I can grab some details and reset them for you. Please reply back to it (see purple envelope at the top right) so I can do this.

 

Thanks,

 

Lisa

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