I'm having the same. Want to watch the football on my laptop in the garden as have people coming round. I am constantly dissapointed by Virgin's service. Just says "Not available" and then "Sorry - we can't play this at the moment". Tried on Firefox and Chrome
@Sofia_B Still having issue. Have tried 2 different browsers (Chrome and Firefox), this has also taken up another device on my linked devices now. The internet has been dropping out a lot as well. I am very dissapointed, ability to watch TV from my PC in my garden was a big selling point of coming to Virgin what with COVID restrictions and all. Who can I talk to about getting a bill reduction or early cancellation?
I am sorry to hear this, as our TVGO is a free service we offer. I am sorry you are having issues, and that the browsers have taken up your devices. In regards to your dropouts I can see your up has not had a reboot in over 45 days, could you please reboot this to see it improves the dropouts.
If you are still having issues with TVGO let us know and I will reset your devices
We would not discount your bill for the tvgo, in regards to the signal dropping, I can see you have not contacted us at all regarding this, so if you can do a reboot to see if this will improve your connection?
I will be more than happy to raise a complaint for you if you feel unhappy.
I don't understand why tvgo is being called a free service? I have to log in with my virgin account that I pay for. It's part of the overall service no?
I brought up my signal dropping a couple months ago when an engineer talked me through splitting my modem into a separate 2g and 5g connection so that I could force my devices to use the 2g network to stop it hopping between. If you still can't find a record of this then I can search my call history for the exact date and time if you wish?