hi, yes sorry forgot to add info. my sons i pad and yes i pad is up date and have tried uninstall and reinstall of app, location is on only other thing that is an issue is cpe ip which i think i mentioned.
Hello, we’re sorry to see you’re still having issues with this and we’re currently investigating the issue. Would you be able to tell us the exact device the issue can be seen on? (model number, i.e. Ipad Air 2020 LTE + software number iOS 14.5)
Has it ever worked? And does it work sometimes?
What is the home WiFi set up? Do you use repeaters, or a mesh set up? Also, could you please confirm you are definitely connected via WiFi and not 4g/5g on your device?