Virgin Media Community

[wheaty98]

hi i cannot register any more devices this month because i was messing around with them. could someone reset them? i cannot watch sky on my phone or mac now

thanks

[Zoie_P · Accepted solution]

HI Wheaty98,

You can register / replace / remove up to 3 devices per month, and each action counts as 1 change. Personally, I'd suggest replacing one of the duplicate desktop devices (whichever you use the least) with your laptop while you're on holiday. 

If you don't use your laptop when you return home you can always change it back again as this will only count as 2 changes (if done within 30 days of the first change)

You can manage your devices in the TV GO app in Settings (cog icon) > device management.

Let us know how you get on,

Zoie

[wheaty98]

Hia Zoie thanks for your very helpful answer! All sorted now 

Much appreciated

Tom

[John_GS]

Hi wheaty98

Thanks for coming back to us. Great to hear all sorted 🙂

Kind regards,