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jimmorrison
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deleting devices from tv go

how do you delete devices from tv go. my tablet is named twice and laptop twice

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BenMcr
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Re: deleting devices from tv go

You can't delete devices by themselves.

Running the app or website on a new device will prompt to replace an existing device if all slots are full. At that point you can choose to replace a device you don't use.

I've never had a double listed device so not sure if this'll work but you should be able to tell which of the double listed device is which as it'll say 'Current Device' when you use a registered device to look at the device list. The other one would then be the duplicate in the list.

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I work for Virgin Media - but all opinions posted here are my own
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arrgee1991
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Re: deleting devices from tv go

Windows 10 TV GO has been removed so I have to leave an UNSUABLE device there taking up a device slot!  The irony is you could remove devices with the Windows 10 app...

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ian_rae
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Re: deleting devices from tv go

@BenMcr

This does not work for me (Window 10, Firefox) and I'm not locked out of watching TV Go. I'm hoping that this is the bug which @Kev_B refers to in his pinned post

Ian

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Beth_G
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Re: deleting devices from tv go

Hi ian_rae,

 

Thanks for posting on the community forums - sorry for the issues you've been having with the device count on TV GO.

 

If you'd like, I can reset your devices on your account so you can start from a clean slate. Just let me know and I can do that for you from here.

 

Kind regards.

 

Beth

ian_rae
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Re: deleting devices from tv go

Thank Beth, happy for you to reset all my devices. Much appreciated

Ian

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Beth_G
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Re: deleting devices from tv go

No problem at all. Your devices have now been reset for you.

 

If you need anything else just give me a shout. 🙂

 

Beth 

ian_rae
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Re: deleting devices from tv go

Beth;

Many thanks for your help, that looks great. I'm at work just now so not supposed to watch TV but will have a look tonight. Much appreciated.

Ian