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g4z
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cant sign in to virgin go

i have had virgin since last september and have never been able to log in to virgin go it keeps saying please sign in with your main user account sub accounts cant sign in to this service but this is the only account i have 

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Katie_WT
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Re: cant sign in to virgin go

Hi there @g4z

 

Welcome to our Community and for your first post to our forums - I am sorry that you're having issues with the TVGO app and your log in. 

 

Are you able to log into your MyVirginMedia account ok? When you log in with your information, are you able to see all your bills and make changes ok? 

 

Cheers

Katie - Forum Team


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g4z
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Re: cant sign in to virgin go

Yes I can access it and see my Bill's 

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Katie_WT
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Re: cant sign in to virgin go

Cheers for popping back and letting us know @g4z

 

Can I ask you to change your MyVirginMedia password for us? 

 

Then, delete/remove/uninstall the app from your device. Reboot the device and then reinstall the app

 

Please then try logging in again for us

 

Thanks

Katie - Forum Team


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g4z
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Re: cant sign in to virgin go

hi i have just done all that and i am still getting the same message

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Katie_WT
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Re: cant sign in to virgin go

Thanks for checking all that for us @g4z

 

Can you let us know what device you are using? You can check all compatible devices here

 

Are you able to sign into the TVGO browser online at all? https://virgintvgo.virginmedia.com

 

Cheers

Katie - Forum Team


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g4z
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Message 7 of 16
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Re: cant sign in to virgin go

have been trying the app on the samsung i have also been trying to log in directly through the browser no app on the laptop

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Katie_WT
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Re: cant sign in to virgin go

Hi @g4z

 

What sort of Samsung device? Does it match the specifications on the link we provided? 

 

How goes it via the browser - are you having the same issue/error? 

 

 

Katie - Forum Team


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g4z
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Message 9 of 16
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Re: cant sign in to virgin go

samsung s8 and the browser is the same problem

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Katie_WT
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Message 10 of 16
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Re: cant sign in to virgin go

This is most odd - i have checked your account and not able to see any immediate issues from here. 

 

What I'll do is pop you a Private Message so we can go through security - we'll then see if we can replicate the issue at this end for you. Please look for the purple envelope and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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