Let see if I ll have more luck than 100 of unhappy customers about this.
Cant login in ios (latest version), android, pc and mac. error 'oops, blablabla'
yes, i can login to myvirgin account
yes, im the main holder of the account
yes, i changed my password
yes, i re install the app on phones
and yes to anything else you may ask, I ve tried it all
yes, i know it is not the mods fault's, the support team's fault. however, you represent virgin, and i cant go to Richard to tell him what i think about a poorly backend designed app.
Yes, you should check my account backend, and check if the box tvgo is ticked
Yes, you can pm me to verify my account
Yes, you can delete then recreate my account to get this sorted, although
and finally, yes, this is absolutely ridiculous. a company like Virgin should have dev their app properly
since has been happening since I joined Virgin back in May.
Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having with TV GO.
I appreciate you've said you have tried all options to resolve, however could you please confirm if you have tried clearing your cache and cookies?
Could you also please confirm if you have tried different browsers?
Please pop back to us when you can.
Vikki - Forum Team
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Thank you for reaching back out and for advising what you have tried so far, have you tried deleting the App on all devices and then re-installing it, are you able to sign into other apps and your Online Account?