Virgin Media Community

[geoff-21]

When signing on it just says oops used it on Friday it was okay

tried my dads log in and it works fine

[Gareth_L]

Hello geoff-21

Sorry to hear you are not able to sign into Tv Go 

Is this still casing you the same issues trying to log in 

Can you please let me know so I can look at this and get you back online

Gareth_L

[geoff-21]

Hi Gareth

I can sign in but there are no channels showing 

went to settings but it will not load any channels just says Oops – we can't get a list of channels at the moment.

[Gareth_L]

Hello geoff-21

Thanks for the reply 

If you can check the purple envelope top right of your screen that would be great 

Gareth_L

[Mister_TC]

Hi Gareth,

I'm experiencing the same issue. Were you able to find a fix?

Thanks!

[Gareth_L]

Hello geoff-21

Just a quick message to say I haven't forgot about this 

I am still waiting on a reply back from our IT Team 

Hopefully it wont be much longer 

Gareth_L

[geoff-21]

Hi Gareth

I still cannot sign in i have had 2 phone calls but nothing is resolved. Its not my app as i can sign in with my Dads log in. I used to be able to sign in now and again but there was no channels,but now i cannot sign in.

Many Thanks

[Paul_DN]

Hi geoff-21

Thank you for coming back to us, there is currently an issue with TV go which isn't effecting everyone, we are aware of this and our I T team are working hard to get this resolved.

Regards

Paul.

[geoff-21]

Hi Paul

Thanks for letting me know

Geoff

[Paul_DN]

You are very welcome Geoff,

Kind regards

Paul.