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Dazz285
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& another TVGO sign in issue..

This on all 3 devicesThis on all 3 devices

Still getting this on all 3 of my devices despite uninstalling etc.. Help needed.. Thanks

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Gareth_L
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Re: & another TVGO sign in issue..

Hello Dazz285

Thanks for for your post 

Sorry to hear about the issue with TVGO

Can I confirm what 3 devices you are having the issue with?

You are using the same username and password you do to log into your online account 

Have you been able to access this before 

Gareth_L

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Dazz285
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Re: & another TVGO sign in issue..

3 devices are.. Laptop,tablet & mobile.

I have tried the same login details on all 3 & have even tried to reset but nothing works.

It used to work a few months ago.

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Gareth_L
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Re: & another TVGO sign in issue..

Thanks Dazz285

Can you see if you can sign into your online account with the same details please 

Gareth_L

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Dazz285
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Re: & another TVGO sign in issue..

Yes I can..

Seems odd that I cannot even reset my login details...

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Gareth_L
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Re: & another TVGO sign in issue..

Thanks Dazz285

I'm going to get all this looked into 

You have tried every possible fix 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: & another TVGO sign in issue..

Hello Dazz285

I am still chasing this up for you 

Just wanted to let you know its in hand 

Gareth_L

Dazz285
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Re: & another TVGO sign in issue..

1 week later & still no news of a fix... 

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John_GS
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Message 9 of 13
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Re: & another TVGO sign in issue..

Hi Dazz285

 

Thanks for coming back to us and apologies for the delayed reply.

 

Have you been able to log in to any of the devices since posting? 

 

Let me know if not and I'll be more than happy to assist further.

 

kind regards,

John_GS
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Dazz285
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Message 10 of 13
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whysted I poRe: & another TVGO sign in issue..

No that's why I posted my comment.. I was told over a week ago that you where fixing the issue and you would let me know but it seems that the simple fix is not happening... Please remember that these extras are part of my paid for package..So in theory I'm paying for something that you clearly advertise and I'm not getting...How hard is it to fix a log in issue????

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