Virgin Media Community

[antwigan]

Hi.

I have been using tv go for a while, but for the past couple of weeks nothing is working.

I have tried online, and on the app but every channel shows the following and won't play.

'Not available. Sorry - we can't play this at the moment'

Sometimes the channel tries to play for a split second before i get the error.

I have ensured I am logged in, and it works when I click 'watch on tv' etc

[Alex_RM]

Hi antwigan,

Thanks for posting, and sorry to hear you're having some issues with TVGO. 

What device are you trying to watch this one?

Have you tried a different device or uninstalling/ re-installing the app?

Alex_Rm

[antwigan]

Hi.

It's on my PC. I've tried to uninstall an re install but it's still the same.

The strange think is, it works fine on my sons iphone while connected on the same network.

[Gareth_L]

Hello antwigan.

Thanks for replying.

Can we ask if you have tried an alternative web browser on your PC?

The App is best designed for mobile devices as PCs so tend to throw up more errors, mainly due to web browsers always getting updates.

Can you please try a private web browser page and let us know if the same issue happens

Gareth_L