Thank you for reaching out to us in our community and welcome, I am sorry to hear you having issues watching TV Go on your Windows 10 device. I have tried to have a look at thing our side however was unable to locate your account with the details we have for you.
Are you able to watch all the content via another device?
Hi Paul, yeah i can watch everything fine on my iphone but when I use the pc app it shows for roughly a second thenc cuts out with that error. Also, the details i used to sign up arent the ones my virgin account is connected to.