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Jaybeegeeful
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Windows 10 TV go cant play at the moment

Every time i click to watch a channel or a film it will show for like a second then say "Not avaialble sorry - we cant play this at the moment" 

All works fine on the ios app

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Paul_DN
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Re: Windows 10 TV go cant play at the moment

Hi Jaybeegeeful,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you having issues watching TV Go on your Windows 10 device. I have tried to have a look at thing our side however was unable to locate your account with the details we have for you.

 

Are you able to watch all the content via another device?

 

Regards

 

Paul.

 

 

 

 

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Jaybeegeeful
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Re: Windows 10 TV go cant play at the moment

Hi Paul,
yeah i can watch everything fine on my iphone but when I use the pc app it shows for roughly a second thenc cuts out with that error. Also, the details i used to sign up arent the ones my virgin account is connected to.
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Hayley_S
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Re: Windows 10 TV go cant play at the moment

Hello @Jaybeegeeful,

 

I am sorry that this is not working for you.

 

Are you able to try Mozilla as a browser to see if you get the same message please? Have you also recently cleared all cookies and cache? 

 

Many thanks,

Hayley
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Jaybeegeeful
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Re: Windows 10 TV go cant play at the moment

Hi Hailey,
im not using the browser, the only way i could find to use it on the pc was through the virgin tv go app. Is there a link to a browser player?
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Katie_WT
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Re: Windows 10 TV go cant play at the moment

Hi there @Jaybeegeeful,

 

You should be logging into TVGo using the same username and password as you would use for your Primary MyVirginMedia account - if not, you will be unable to view or watch anything on the service. 

 

If you are viewing via a browser please use the link below

 

TVGo Online

 

Keep us posted

 

Katie - Forum Team


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Jaybeegeeful
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Re: Windows 10 TV go cant play at the moment

same issue on the browser version, please advise

tried now on edge and firefox. still works on my iphone. problem on pc same as described, plays for roughly a second then shows this 

tvgo.png

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Hayley_S
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Re: Windows 10 TV go cant play at the moment

Hello @Jaybegeeful,

 

The app on the PC is no longer supported, I am sorry for this.

 

Please can you use the browser version of TV go and see how this goes?

 

Look forward to your response.

Hayley
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