Hi @seagull55,
Thanks for your post and welcome to our Forums.
As mentioned by @Ernie_C, this is something that we have to do on all of our TV boxes. All of the content we have on our network have specific displaying rights, which differ across all broadcasters and content owners. Unfortunately, this means that some content can't be viewed via our TV:GO/TV Remote app.
The TV:GO app is primarily for Live TV. Recordings are an additional feature but are limited, as we're unable to control what happens with this content once it is downloaded on a device that isn't owned by Virgin Media.
Cheers,