Menu
Reply
Janner1
  • 3
  • 0
  • 0
Joining in
580 Views
Message 1 of 5
Flag for a moderator

Why has my BT Sport Channels disappeared from my TV Go app??

It was present and used Thursday (2 days ago) but is now missing. I‘ve tried removing and reinstalling the app, also reseting my channels from settings but all to no avail! This is the first time this has happened.

I’m using iOS 13.5.1 on an iPad and the only channels that I’m aware of that I’m missing are the BT Sports channels.

0 Kudos
Reply
Ernie_C
  • 18.4K
  • 2.02K
  • 4.5K
Very Insightful Person
Very Insightful Person
573 Views
Message 2 of 5
Flag for a moderator

Re: Why has my BT Sport Channels disappeared from my TV Go app??

CC1877E9-15D7-474B-92D7-4082BD36DB6B.jpeg12F17E2D-B473-4349-99B0-1BD8A562A00F.jpeg

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Janner1
  • 3
  • 0
  • 0
Joining in
523 Views
Message 3 of 5
Flag for a moderator

Re: Why has my BT Sport Channels disappeared from my TV Go app??

Well, if it works for you then you are lucky.

I’ve just tested it on my iPhone 7 with the app and its exactly the same so definitely not my systems - pointing to the app..

Tags (1)
0 Kudos
Reply
Zoie_P
  • 2.53K
  • 123
  • 203
Forum Team
Forum Team
409 Views
Message 4 of 5
Flag for a moderator

Re: Why has my BT Sport Channels disappeared from my TV Go app??

Hi Janner, 

Thanks for your post and welcome to forums. 

Are you able to watch on other devices? Have you tried uninstalling and installing the app?

Thanks,

Zoie

0 Kudos
Reply
Janner1
  • 3
  • 0
  • 0
Joining in
391 Views
Message 5 of 5
Flag for a moderator

Re: Why has my BT Sport Channels disappeared from my TV Go app??

Hi Zoie,

Yes I did try removing and re-installing the app, and rebooted the system, but still nothing happened. Then lo and behold 2 days ago the channels re-appeared days several after the app was re-installed. It’s working now but it doesn’t give me a lot of confidence that when I come to need it the next time that it will be there... still I can only hope and keep my fingers crossed...🤞😁

Regards

Janner

0 Kudos
Reply