Why can't I watch recorded programs on i-pad with Virgin Go TV

[DEWEYD]

Trying to watch recorded programs on my i-pad with Virgin TV Go but it comes up with message saying "TURN ON VIRGIN TV BOX" The box is on!!! This happens most times but then another day it will let me watch them.!! What is going on?? Can it be fixed? Or is this an ongoing problem?

Hope someone can help 

Cheers

[japitts]

Is your 360 set to either Fast Start or Active Start?

[DEWEYD]

It is set to fast start.

[Zach_R]

Hi @DEWEYD,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having this issue with your TV Go service. Is the device you want to watch and use TV Go one using the same broadband network as your TV box?

Thanks,
 

[DEWEYD]

Yes one TV box and one broadband. Never had any problem when we had Tivo box. Problem only started with TV 360. Everything was better with the Tivo box.

[Kath_F]

HI DEWEYD, 

Thanks for coming back to us on this. We're sorry to hear that the issue is continuing for you. 

Do you get an error code on your device or is it just the message? Can you provide a screenshot of this?

Finally, when trying to view the recordings, is the box on or in standby/off?

Let us know so we can help further. 

Thanks,

[DEWEYD]

HI, I DON'T KNOW HOW TO UPLOAD A PHOTO ONTO THIS .ANYWAY THE PROBLEM COMES AND GOES, IN AS MUCH THAT TODAY I CAN ACCESS AND WATCH THE SAVED PROGRAMSON THE IPAD AND YET YESTERDAY ALL DAY I COULDN'T AS IT CAME UP WITH THE MESSAGE AS FOLLOWS.
Unable to access the recording
The recording is only available on your network. If you are at home check that you are connected to the same network or SSID as your VirginTV box and that the Virgin TV Go app has permission to discover devices on your local network. To check this, go to iOS Settings>TVGo>Local network>ON. OK

IT IS WHITE WRITING ON A BLAK BACKGROUND WITH THAT LAST OK IN WHITE WITH RED BACKGROUND. I DO NOTHING DIFFERENT FROM BEING ABLE TO ACCESS AND NOT ACCESS THE SAVED PROGRAMS AND THE TV 360 BOX IS SWITCHED ON ALL THE TIME. IT IS DRIVING ME CRAZY!!!

[Ernie_C]

In my experience, this intermittent behaviour occurs when the Virgin Media TV Go app does not get the IP address of the TV 360 box. It shows in the following screenshot as CPE IP Unknown, rather than the valid IP shown here:

I have found it can sometimes be corrected by connecting then disconnecting to the TV 360 from the Virgin TV Go app.

[DEWEYD]

THANKS FOR THAT BUT I CANNOT FIND THE SCREEN YOU ARE DISPLAYING ANYWHERE!!! CAN YOU TELL ME HOW TO GET TO THIS?

[Ernie_C]

Please stop shouting!