Menu
Reply
DEWEYD
  • 14
  • 0
  • 7
On our wavelength
1,759 Views
Message 1 of 28
Flag for a moderator

Why can't I watch recorded programs on i-pad with Virgin Go TV

Trying to watch recorded programs on my i-pad with Virgin TV Go but it comes up with message saying "TURN ON VIRGIN TV BOX" The box is on!!! This happens most times but then another day it will let me watch them.!! What is going on?? Can it be fixed? Or is this an ongoing problem?

Hope someone can help 

Cheers

0 Kudos
Reply
japitts
  • 19.28K
  • 2.5K
  • 4.41K
Very Insightful Person
Very Insightful Person
1,755 Views
Message 2 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

Is your 360 set to either Fast Start or Active Start?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

DEWEYD
  • 14
  • 0
  • 7
On our wavelength
1,744 Views
Message 3 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

It is set to fast start.
0 Kudos
Reply
Zach_R
  • 4.19K
  • 137
  • 290
Forum Team
Forum Team
1,654 Views
Message 4 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

Hi @DEWEYD,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having this issue with your TV Go service. Is the device you want to watch and use TV Go one using the same broadband network as your TV box?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
DEWEYD
  • 14
  • 0
  • 7
On our wavelength
1,647 Views
Message 5 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

Yes one TV box and one broadband. Never had any problem when we had Tivo box. Problem only started with TV 360. Everything was better with the Tivo box.
Kath_F
  • 33.84K
  • 1.3K
  • 2.74K
Forum Team
Forum Team
1,620 Views
Message 6 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

HI DEWEYD, 

Thanks for coming back to us on this. We're sorry to hear that the issue is continuing for you. 

Do you get an error code on your device or is it just the message? Can you provide a screenshot of this?

Finally, when trying to view the recordings, is the box on or in standby/off?

Let us know so we can help further. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
DEWEYD
  • 14
  • 0
  • 7
On our wavelength
1,549 Views
Message 7 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

HI, I DON'T KNOW HOW TO UPLOAD A PHOTO ONTO THIS .ANYWAY THE PROBLEM COMES AND GOES, IN AS MUCH THAT TODAY I CAN ACCESS AND WATCH THE SAVED PROGRAMSON THE IPAD AND YET YESTERDAY ALL DAY I COULDN'T AS IT CAME UP WITH THE MESSAGE AS FOLLOWS.
Unable to access the recording
The recording is only available on your network. If you are at home check that you are connected to the same network or SSID as your VirginTV box and that the Virgin TV Go app has permission to discover devices on your local network. To check this, go to iOS Settings>TVGo>Local network>ON. OK

IT IS WHITE WRITING ON A BLAK BACKGROUND WITH THAT LAST OK IN WHITE WITH RED BACKGROUND. I DO NOTHING DIFFERENT FROM BEING ABLE TO ACCESS AND NOT ACCESS THE SAVED PROGRAMS AND THE TV 360 BOX IS SWITCHED ON ALL THE TIME. IT IS DRIVING ME CRAZY!!!

Ernie_C
  • 19.73K
  • 2.17K
  • 5.08K
Very Insightful Person
Very Insightful Person
1,542 Views
Message 8 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

In my experience, this intermittent behaviour occurs when the Virgin Media TV Go app does not get the IP address of the TV 360 box. It shows in the following screenshot as CPE IP Unknown, rather than the valid IP shown here:

 

EE0E20AC-08D3-4521-8661-DF777E037897.jpeg

I have found it can sometimes be corrected by connecting then disconnecting to the TV 360 from the Virgin TV Go app.

 

37E873CD-4D0E-4425-95DE-5340501FE427.jpeg

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
DEWEYD
  • 14
  • 0
  • 7
On our wavelength
1,526 Views
Message 9 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

THANKS FOR THAT BUT I CANNOT FIND THE SCREEN YOU ARE DISPLAYING ANYWHERE!!! CAN YOU TELL ME HOW TO GET TO THIS?
0 Kudos
Reply
Ernie_C
  • 19.73K
  • 2.17K
  • 5.08K
Very Insightful Person
Very Insightful Person
1,520 Views
Message 10 of 28
Flag for a moderator

Re: Why can't I watch recorded programs on i-pad with Virgin Go TV

Please stop shouting!

A5642718-B76C-4296-B091-01621F42ADB8.jpeg8B89D8E8-AA2D-480F-8154-0945CD85B8C1.jpeg

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply