Hi BFH,
Thanks for coming back to us on this. I understand you may be frustrated but this is the first time you have mentioned this to us via the forum and your first didn't really include any details.
We're happy to look in to things to try and help but it does mean we may need to ask you some questions.
Now you have given the error message, can you also answer the other questions that Rob asked you:
- What device are you using?
- Is the app fully up to date?
- Have you been able to login using these details before?
Also it would also help if you could post a screenshot of the error so we can use this to raise an issue with the relevant team if needed.
In terms of complaints, if you have already raised one and this is open, you won't need to raise a second one. Instead you can view details of the complaint by logging in to My Virgin Media here: My VM
Hope to hear back from you shortly.
Thanks,