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BruceMalcolm
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Message 1 of 29
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Where has ITV gone on TV GO?

From previous answers I've tried resetting channels and logging off and back on but nothing changes. I'm in a STV area if that makes a difference.

 

[MOD EDIT: Subject title changed for clarity]

Judyrobs
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Message 2 of 29
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Re: Hi, where has the ITV channel gone on my TV GO app?

I have exactly the same problem in an STV area. I have tried all the same fixes. If I am not signed in ITV appears on my live TV channels but when I sign in it disappears. It worked fine before the upgrade. Impossible to get through to customer service. I hope someone can help with this problem 

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Christinemax
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Message 3 of 29
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Re: Hi, where has the ITV channel gone on my TV GO app?

Same here! I'm in stv area and its disappeared from channel listings! Any info please?

abbie269
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Message 4 of 29
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Re: Hi, where has the ITV channel gone on my TV GO app?

I am the same! Please help Virgin! I have tried for the last few hours to get in contact with someone using the online chat but no reply. 

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jamesw2
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Message 5 of 29
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Re: Hi, where has the ITV channel gone on my TV GO app?

Exact same problem I'm stv area. Resetting channels makes it appear on list. Go to live tv but not there. Tried signing in and out. Same on laptop and mobile.

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Christinemax
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Message 6 of 29
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Re: Hi, where has the ITV channel gone on my TV GO app?

Download the Stv player and you get live TV from stv on it.... 

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jamesw2
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Re: Hi, where has the ITV channel gone on my TV GO app?

Thats not how the tvgo app works....

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StuHarps
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Message 8 of 29
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Re: Hi, where has the ITV channel gone on my TV GO app?

I have the same problem.

ITV Channel has disappeared. I am also in the STV region.

Is this a common problem with the app? 

Also, how long till we get a reply?

Thanks.

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Christinemax
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Message 9 of 29
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Re: Hi, where has the ITV channel gone on my TV GO app?

Seems like they are very slow on response! To plug the itv/stv gap if you download the Stv app it gives you Stv live channel for free.

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Christinemax
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Message 10 of 29
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Re: Hi, where has the ITV channel gone on my TV GO app?

I know its got nothing to do with virgin app but its another way of obtaining Stv live tv if not working on the Virgin app

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