Showing results for 
Search instead for 
Did you mean: 

When I try to sign into Sky Sports by selecting Virgin Media sign in option it comes up Unknown error

Joining in

I am currently trying to watch Sky Sports Main Event and it takes me to Sky Sports  website. I select log in then select sign in with Virgin TV UK Virgin Media and then all that happens is it say An unknown error has occurred. 

So frustrating and seems to be no answer. 

Only had my Virgin account 24 hours and already had two issues. One being this the other the poor connection in the rooms and having to now wait for a pod. Plus even before set up nowhere did it say I needed a Virgin cable box to be able to set up so an engineer had to come out and fit it. 



Forum Team (Retired)
Forum Team (Retired)

Hi @Philm78,

Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues signing into the Sky Sports app! 

Are you seeing this error when trying to use multiple different devices?

What does the error state? Are you able to share a screenshot of this?

Can you confirm that you're using your MyVirginMedia sign in for the Sky Sports app?

Let us know how you get on and if you need any further help or assistance. We're here if you need us.

Thank you.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs