I don’t seem to be able to log into any of the virgin apps anymore, logged in once. The connect app does not seem recognise my hub 3. The TV go app doesn’t allow me to login and neither does the TV control. Finally the vm app doesn’t allow me to login. looking on the forum the support team don’t appear to have any idea how to fix the issues but only provide work around solutions, which mostly do not work. These issues have been present for months.
I have wasted my time going through the forums and trying to resolve the issues myself. I thought BT were bad but at least all their apps worked.
I’m sorry but if you are a member of the support team, please don’t respond with have you tried rebooting etc. I want and demand a fix to what are clearly defects in the products. By all means forward this to head of product development or whoever else can influence getting the apps fixed.